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Ticketing FAQs

Purchasing Tickets

Where do I go to purchase tickets?
Online at www.melbourne2006.com.au. By calling 1300 00 2006.Or at any Ticketmaster retail outlet throughout Australia.

How do I pay?
From February 8 2006 tickets can be purchased with a cash payment from the Federation Square Box Office or purchased using Visa, the Preferred Credit Card of the Games, or MasterCard and Bankcard via the web or by calling 1300 00 2006. Games Venue Box Offices will accept Visa, Mastercard or Bankcard, EFTPOS (except at Telstra Dome) or cash.

What if I don't have a credit card?
Tickets can be purchased with a cash payment at any Ticketmaster outlet around Australia. Find your closest Ticketmaster retail outlet.

How do I find out what events are available?
You can access the schedule without signing in. We recommend that you plan all your events first. There is a time limit to complete your shopping trolley once you begin shopping

Are there concession price tickets?
No, tickets for all persons over the age of two years old are the same price. There are no concession priced tickets.

Will I be able to purchase tickets on the day of the event?
You can purchase a ticket to any event at all venues on the day of the event subject to availability.

You can also purchase tickets at the Federation Square box office and any Ticketmaster retail outlet.

Melbourne 2006 recommends that you pre purchase your Games tickets as tickets will not be held specifically for venue sales on the day.

What is included in the ticket price? Do ticket prices include GST?
Yes, all ticket prices are inclusive of Australia's Goods & Services Tax (GST).

Are there any additional charges?
There are no additional charges such as booking fees, service or handling charges, unless you have chosen to have your tickets delivered via one of the following methods: Express Post, Registered Post, Foreign Mail or courier.

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Explanation of ticket prices

What is the difference between price levels?
The cost of the ticket, known as the 'Price Level', indicates the seat's relative proximity to the field of play.

Price Level A tickets will provide seating that is generally closer and more central to the field of play than a Price Level D ticket at the same session and venue.

Depending on the size and physical configuration of a venue, higher Price Levels may be located at the same distance or further from the field of play than lower Price Levels but offer a superior viewing experience.

As Price Levels reduce, they will be correspondingly further away and not as centrally positioned to the field of play. Lower Price Levels will still provide a great Games experience.

General admission venues may feature only one or two Price Levels. These venues are generally smaller, with all seating providing a similar proximity to the field of play.

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Cancellation and returns policy

Can I exchange or refund my tickets?
All tickets are sold under a No Exchange No Refund policy except as specified in the Conditions of Single Ticket Sales and described in more detail in the M2006 Refund and Exchange Policy.

Can I upgrade my tickets once I have made a purchase?
No tickets cannot be upgraded or returned after confirmation.

What if I change my mind after I receive my tickets and decide I don't want my tickets?
All tickets are sold under a No Exchange No Refund policy except as specified in the Conditions of Single Ticket Sales and described in more detail in the M2006 Refund and Exchange Policy.

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Athletes Families

Tickets are available for purchase through general sales.

However, The Australian Commonwealth Games Association has purchased from Melbourne 2006 an allocation of tickets for each session specifically for families of competing athletes to purchase. This preserved allocation is limited to a maximum of four tickets per athlete and per session that the athlete will compete in. Families of competing Athletes policy.

Families of competing athletes should contact their National Sports Organisation (NSO) with their ticket request and for any other further information.

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Packages

Family Packages
Family Packages are sold subject to availability in the lowest price level of each session. They must include a minimum of 4 people, at least two of which are children aged 2-12 years.

  • F4 - 2 adults and 2 children (aged 2 - 12)
  • F5 - an F4 package plus 1 additional child ticket.
  • F6 - an F4 package plus 2 additional child tickets.
  • F7 - an F4 package plus 3 additional child tickets.
When the lowest price level at a session is completely sold out Family Packages will not be available at that session, even if there are higher price level tickets available.

Do children need tickets?
All people attending a ticketed Games session over the age of two years require a ticket.

What about babes in arms?
Children who are two years of age and under in March 2006 will be admitted free of charge as long as they remain seated on their guardian's lap. All children, irrespective of age, occupying a seat require a valid ticket.

Can I buy a sport pass/package?
Due to the overwhelming demand of the Ticket Ballot all sport passes and packages have been fully subscribed.

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Corporate tickets

Tickets for Corporate Hospitality are on sale. Find out more about Corporate Hospitality.

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Group tickets

Find out about Group Ticketing.

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Tickets Online

Creating an account
You must create a new account to purchase tickets online. Accounts for the Ballot and Special Ticket Offer are no longer valid.

Once logged into your new account you will be able to check your previous Ballot and Special Ticket Offer orders with the "Check my order" function from the end of October.

Can I use the same account as I had for the Ticket Ballot and Special Ticket Offer?
This log on is no longer valid. Please create a new account. You may use the same email and password if you choose.

Once logged into your new account you will be able to check your previous ticket orders from the Ballot and Special Ticket Offer with the "Check my order" function from the end of October.

What is Check my order?
Check my order allows you to view any accounts you have created online or via the call centre using a credit card.

To do so you are required to enter the credit card and phone number you made your purchase with. Please note that information relating to these details will not be provided to you by email or telephone.

Why do I only have a limited amount of time to finish my transaction?
Once you have started to create a shopping trolley, the tickets you request are placed on hold until you have completed all transactions for your sessions. To be fair to all customers, seats will remain on hold for six minutes only and will be released to the next person in the queue if the trolley is not finalised.

What is a credit card identification number?
A short number that appears on your credit card apart from the actual credit card number to safeguard against online fraud.

For Visa, MasterCard or Bankcard the credit card identification number is a 3-digit code that is usually printed in the signature panel on the back of your card.

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Ticket Delivery

When will I receive my tickets?
Tickets purchased through the Website and call centre will be sent out within 14 days.

From March 1 2006 tickets purchased through the Website and call centre can be collected the next day from the Federation Square Box Office.

If you purchase a ticket at any Ticketmaster retail outlet in Australia you will receive your ticket at the time of purchase.

What do I do if my tickets haven't arrived in the mail?
Call 1300 00 2006 and notify Customer Service. Replacement tickets will be made available for you to collect at the box office on the day of the event. You will be required to provide proof of purchase and valid photo id.

What do I do if my tickets are lost or stolen?
Call 1300 00 2006 and notify Customer Service. Your tickets will be cancelled and replacement tickets will be made available for you to collect at the box office on the day of the event. You will be required to provide proof of purchase. Please note that only reserved seating tickets can be replaced, there will be no replacement of general admission tickets.

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Seating information

Can I see my seating location on a map?
To accommodate the special requirements for presenting the Games, many Melbourne 2006 venues are being reconfigured. Updated seating plans are now available online. View our updated seating plans in the sports and venues section.

Please note maps are still subject to final design.

Are the venues covered if it rains?
Many sports take place at indoor venues and are protected from the elements. Other venues have some sheltered seating areas but can still be affected by prevailing weather conditions and cannot be considered to be undercover. Some sports take place in the open air and spectators are exposed to the elements. Spectators are advised to dress accordingly at these venues. Sessions will not be cancelled due to rain.

Sport Venue Open air Enclosed
Athletics and Ceremonies Melbourne Cricket Ground open air Not enclosed
Badminton, Boxing, Weightlifting Melbourne Exhibition Centre Not open air Enclosed
Basketball, Cycling - Track, Netball Melbourne Park Not open air Enclosed
Basketball Regional Basketball venues Not open air Enclosed
Cycling - Mountain Bike State Mountain Bike Course (Lysterfield Park) open air Not enclosed
Cycling - Road Royal Botanic Gardens open air Not enclosed
Gymnastics Rod Laver Arena (Melbourne Park) Not open air Enclosed
Hockey State Netball Hockey Centre open air Not enclosed
Lawn Bowls State Lawn Bowls Centre open air Not enclosed
Netball State Netball Hockey Centre Not open air Enclosed
Rugby 7s Telstra Dome Not open air Enclosed
Shooting - Clay Target Melbourne Gun Club (Lilydale) open air Not enclosed
Shooting - Full Bore Wellsford Rifle Range (Bendigo) open air Not enclosed
Shooting - Pistol and Small Bore Melbourne International Shooting Club open air Not enclosed
Diving, Synchronised Swimming, Squash and Table Tennis Melbourne Sports and Aquatic Centre Not open air Enclosed
Swimming Melbourne Sports and Aquatic Centre open air Not enclosed
Triathlon St Kilda Foreshore open air Not enclosed


What does reserved seating mean?
Reserved seating means that each individual ticket is assigned a specific seat in the venue and only the ticket holder may occupy that seat.

What does general admission mean?
Some venues and sessions feature general admission seating. General admission means that you choose your own seat, in the Price Level you have purchased, on a first-come, first-served basis.

What does standing room general admission mean?
Due to the nature of some events and their venues, not all venues will have guaranteed seating. Standing room general admission tickets will be available at certain venues, including those listed below. While these tickets will still ensure a quality Games viewing experience, you will be standing for the duration of the session.

The following venue has no seating supplied:
  • State Mountain Bike Course (Lysterfield Park)
The following venues may have limited non reservered seating subject to availability:
  • Wellsford Rifle Range (Bendigo)
  • Melbourne International Gun Club (Lilydale)
  • Melbourne International Shooting Club (Port Melbourne)
Please note inability to access a seat at a sessions at these venues is not a valid reason for refund.

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Tickets for people residing outside Australia

I don't live in Australia. How do I buy tickets?
Residents of all competing Commonwealth countries can apply for tickets through their local Commonwealth Games Association or appointed sales agent. Find your local Association or appointed sales agent.

Single ticket sales can be purchased on this website
Or purchase a ticket and accommodation package through the Commonwealth Games Travel Office.

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Tickets for people with a disability

What is the Companion Card scheme? Will it apply to the Melbourne 2006 Commonwealth Games?
The Companion Card Scheme is for people who require the assistance of a companion to help them participate in community life and activities. Only registered Companion Card holders, and those who can provide a doctor's letter verifying that they need carer assistance, are eligible for a no cost ticket for their companion.

The Companion Card is welcome at all Games venues and sporting sessions.

What if I require a companion but don't have a Companion Card?
Victorian residents must have a Companion Card. Interstate visitors without a Companion Card must include a doctor's letter verifying that they need carer assistance.

How many free tickets do I get with a Companion Card?
All holders of a valid Companion Card who purchase tickets to the Games are entitled to one free of charge ticket for their carer/companion.

I need disabled or easy access seating.
Please contact the Melbourne 2006 customer service centre on 1300 00 2006.A representative will assist with your booking.

What types of accessible seating are available?
There are two types of accessible seating:
  • Wheelchair-accessible seating space with an adjacent seat for a companion.
  • Easy access seating, with additional space for a mobility aid, guide dog or the like, subject to availability.
A member of my party requires a wheelchair location - can we all sit together?
Melbourne 2006 guarantees that you can purchase a minimum of one accompanying seat for each successful wheelchair application. Melbourne 2006 will do its utmost to ensure that members of groups requiring wheelchair seating will be seated together or in close proximity to each other. Please note accessible seating, like all Games seating, is subject to availability.

How much are tickets for people requiring a wheelchair space?
Tickets for people requiring a wheelchair space will be at the lowest price available for that particular session, irrespective of location in the venue, as wheelchair locations are not available across all price levels.
How much are tickets for easy access seating?
Easy access and other forms of accessible seating will be at the price of the relevant Price Level in which those seats are located.

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Accessibility

People with disabilities will be able to participate in the Games equitably. Information is available in alternate formats by calling 1300 00 2006.

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Free events

Are there any free events?
Yes. Free events include Road Cycling, Walks, Triathlon, and the Marathon course (excluding the start and finish which occur during a ticketed session at the MCG). Simply line the routes and enjoy the Games!

What about the Mountain Bike competition?
The Cross Country Mountain Bike competition is a free event, but entry with a ticket is required. Tickets are free of charge but were fully subscribed in the Ticket Ballot.

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Travelling to events

Will car parking be available?
There will be no car parking available at the venues. We recommend that you use public transport to attend events. 

How much will public transport cost?
Metropolitan public transport will be included in the price of your ticket for the day of the session you are going to see. Travel is valid only for the day of the session and your session ticket must be in your possession at the time of travel. Your session ticket must be presented upon request by any authorised Met employee.

If you are travelling from regional Victoria you can purchase a $10 return ticket from V/Line on 136 196. You must quote your session ticket number at the time of booking, and ensure your session ticket is in your possession at the time of travel.View V/Line for timetables and travel information during the Games.

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Attending the event

Conditions of attendance
By purchasing tickets you agree to abide by the Melbourne 2006 Commonwealth Games Corporation Conditions of Attendance.

Venue pass-out
Melbourne 2006 will not provide a pass-out of the security perimeter of any venue. In some cases a pass-out will be provided from the seating bowl to access concessions and amenities within the venue.

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