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Melbourne 2006 Commonwealth Games Refund and Exchange Policy

The Conditions of Attendance provide the circumstances under which refunds or exchanges will be offered by Melbourne 2006 Commonwealth Games Corporation (“we”) to purchasers of tickets (“you”) to the Melbourne 2006 Commonwealth Games (“Games”). We have set out the following information in further detail to ensure that you are able to understand easily the policy in relation to refunds and exchanges.

Cancellation of Session or Games

If a session is cancelled and not rescheduled, or the Games are cancelled, we will refund the face value of the ticket.

Change of date or venue

If a session is rescheduled to another date or venue, we will offer you the opportunity to exchange the ticket for a ticket of the same or lower face value to the rescheduled session or to an alternative event, subject to availability. If these options are not acceptable to you, we will refund the face value of the ticket.

Change of start time of session

If we re-schedule the start time of a session for which you have purchased a ticket by more than 2 hours from the start time advertised when you purchased your ticket, we will offer you an exchange (subject to availability) or a refund for the face value of the ticket. This does not include a situation where there is an un-scheduled delay to a scheduled start.

When are refunds and exchanges not offered?

Refunds and exchanges are not available:
  • If after a session has started it is cancelled for any reason, including due to inclement weather.
  • If there is a change to the session such as which participants are competing in it, which specific events are included within the session, or a session runs for a shorter or longer period of time than originally advertised. These are all matters which may change between the time when you purchased your ticket, and the time the Games are held.
  • If you experience a change in your personal circumstances or you change your mind.

What happens if I believe I have special circumstances?

In addition to the above, if you believe you have a valid enquiry in relation to a request for a refund or exchange, please write to Melbourne 2006 Commonwealth Games Customer Service, P.O. Box 5206, South Melbourne, Victoria 3205 to have your request considered on an individual basis. We will confirm if a refund or exchange is available.

In the event that the above policy has not otherwise dealt with a matter appropriately, we naturally are committed to complying with all laws. This means that if you are entitled to a refund or exchange under the Trade Practices Act 1974 (Cth), Fair Trading Act 1999 (Vic) or any other relevant legislation for any reason, we will ensure that you receive it.

How do I find out about changes to dates, venues or start times of a session?

All brochures, guides, schedules and tickets are published or printed with the most up to date information available at the time.

We will ensure that all changes are published on the official Games website at www.melbourne2006.com.au.

How do I obtain a refund?

If we confirm you are entitled to a refund, the original ticket must be received by us or our authorised agent Ticketmaster before a refund is issued. Requests for refunds will be processed within 30 days of receipt of your request. Please return your original ticket as set out below:
  • Tickets purchased after 15 October 2005 through the internet or 1300 00 2006
Return your ticket by mail to Melbourne 2006 Commonwealth Games Customer Service, P.O. Box 5206, South Melbourne, Victoria 3205. Please include your return address and daytime contact details.
  • Tickets purchased through a Ticketmaster Outlet, Federation Square Box Office or a Games Venue Box Office
Return your ticket by mail to Melbourne 2006 Commonwealth Games Customer Service, P.O. Box 5206, South Melbourne, Victoria 3205. Remember to include your return address and daytime contact details.

(Note: tickets purchased at the Flinders St Station Box Office between October 15 – 30, 2005 must be mailed to the address above)
  • Tickets Purchased through the Ballot, Special Ticket Offer or Group Ticket Offer
Return your ticket to the place of purchase or mail your ticket to Melbourne 2006 Commonwealth Games Customer Service, P.O. Box 5206, South Melbourne, Victoria 3205. If you mail your ticket to us, please include your return address and daytime contact details.

Method of refund

The face value of tickets purchased using a credit card will be refunded back to the credit card used to purchase the tickets unless you instruct otherwise. The face value of tickets purchased using cheque / money order will be refunded by a cheque posted to the address provided on the original application form unless you instruct otherwise.

How do I exchange a ticket?

If we confirm you are entitled to exchange your ticket, the original ticket must be received by us or our authorised agent Ticketmaster before an Exchange Ticket is issued. An Exchange Ticket is issued subject to availability.

Take the original ticket to the Federation Square Box Office, any Ticketmaster outlet or a Games Venue Box Office to find out your options.
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